PlayWins Privacy Policy

We at PlayWins are committed to protecting the privacy of every player who visits our website, uses the Play Wins app, or holds an account with our casino. This policy explains what personal data we collect, why we collect it, how we use it, and the choices and rights available to you as a PlayWins Casino player.

Who We Are

Our casino, Play Wins, is operated by Anakatech Interactive Limited, a company registered in Malta under company number C 61918, with its registered address at Soho Office Space, The Strand Fawwara Building, l-Imsida, Gzira GZR1401, Malta. The gambling software and platform facilities used on our website are provided by Anakatech Limited, registered in the British Virgin Islands under company number 1736422. We operate under a Remote Casino Operating Licence and a Remote General Betting Standard – Real Events Licence issued by the UK Gambling Commission, and we accept players located within the United Kingdom only.

Please note that, effective 01 April 2026, the operation of playwins.com was transferred to Anakatech Interactive Limited. Any claims, disputes, or inquiries relating to activity before that date remain the responsibility of the previous operator and should be directed to asg_supportcenter@aristocrat.com. For anything after that date, we act as the data controller responsible for your personal information.

Information We Collect

Account and Registration Data

When you register, we collect your name, date of birth, address, email address, phone number, and the login credentials you choose. This information allows us to set up your Play Wins Casino account and lets you complete your PlayWins login securely each time you return to our site or open the PlayWins app.

Verification and Identity Data

Because we are regulated by the UK Gambling Commission, we carry out enhanced know-your-customer checks. We may collect proof of identity, proof of address, utility bills, bank statements, occupation, annual gross income, source of funds and wealth, a selfie photograph, and liveness-check data. We also collect Politically Exposed Person declarations, which every player must submit within one business day of registration.

Financial and Transaction Data

We collect information about your deposits, withdrawals, and chosen payment methods, including card details, e-wallet information, and bank account details where relevant. We use this data to process transactions and to comply with our closed-loop withdrawal policy, which requires payouts to be returned to the same method used for the original deposit.

Technical and Usage Data

We automatically collect device information, IP address, browser type, operating system, and gameplay activity whenever you use our website or the Play Wins app. We also use automated tools that detect emulators, virtual environments, developer tools, and disguised device identities, to protect the integrity of our platform and to prevent duplicate accounts.

How We Use Your Information

We use your personal data for the following purposes:

• We verify your identity, age, and location to confirm your eligibility to hold a PlayWins account.
• We process deposits and withdrawals and monitor transactions for anti-money-laundering purposes.
• We manage promotional activity, including any PlayWins casino bonus or PlayWins no deposit bonus you claim, and we track your wagering progress in connection with such offers.
• We communicate with you about your account, your transactions, responsible gambling tools, and updates to our policies.
• We detect and prevent fraud, self-exclusion breaches, and irregular playing patterns.
• We check your details against GAMSTOP and cross-check self-exclusion status across our affiliated sister brands, including Winomania, LuckyMate, Betnero, 7bet, Betcrown, and BetFusion.
• We improve our website, our mobile experience, and our customer support services.

Cookies and Tracking Technologies

We use cookies and similar technologies on our website and within our PlayWins casino app to remember your preferences, keep you signed in after you complete your PlayWins casino login, analyse traffic, and personalise the offers we show you. You can manage or disable cookies through your browser settings, although doing so may affect certain features of our services.

Sharing Your Information

We do not sell your personal data. However, we may share it with the following categories of recipients:

• Payment service providers and banks, to process deposits and withdrawals.
• The UK Gambling Commission and other regulatory bodies, where required by law.
• Identity verification and anti-fraud service providers that support our KYC and AML obligations.
• GAMSTOP and our affiliated sister brands, for the purpose of self-exclusion checks.
• Professional advisers, auditors, and law enforcement agencies, where legally required.
• Anakatech Limited, our software and platform provider, which supports the technical operation of our services.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterwards, as required by UK gambling regulations and anti-money-laundering legislation. Where we are legally obliged to keep records of transactions, verification documents, or communications, we will continue to retain that data even after your account has been closed.

Your Rights

Under UK data protection law, you have the right to:

• Request access to the personal data we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request erasure of your data, subject to our legal and regulatory retention obligations.
• Object to or restrict certain types of processing.
• Request a copy of your data in a portable format.
• Withdraw your consent to marketing communications at any time.

You can exercise any of these rights by contacting our support team, and we will respond within the timeframes required by applicable law.

Data Security

We use appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Access to sensitive data, including verification documents and payment information, is restricted to authorised personnel only. If you notice any unauthorised activity on your account, please report it to support@playwins.com immediately.

International Data Transfers

Because our software provider, Anakatech Limited, is based in the British Virgin Islands, some of your data may be processed outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place to protect your information to a standard consistent with UK data protection law.

Children's Privacy

Our services are intended only for players who are Legally of Age, and we do not knowingly collect personal data from anyone under 18. If we become aware that we have collected information from a minor, we will delete it promptly and may close the associated account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or applicable law. We will post any updates on this page, and we encourage you to review this policy periodically, particularly before claiming a Play Wins casino bonus or taking part in any other promotion we run.

Contact Us

If you have any questions about this Privacy Policy or about how we handle your personal data, please contact our support team via live chat, the contact form on our website, or by email at support@playwins.com. For queries relating to activity before 01 April 2026, please contact asg_supportcenter@aristocrat.com.